Shipping

Frequently asked Questions about Shipping, Returns, Exchanges and Refunds

Where do you deliver?
We ensure a safe and reliable service by only using certified mail from our partner carriers.  We deliver all over the world.  Check our Shipping page for more details. Note that we cannot ship certified packages to P.O Boxes, so make sure you provide us with a physical address.

How much does it cost to ship to my address?
Shipping first item £ 5.75, everi additional item £ 0.50 . For orders over £ 80, shipping is FREE!

When will I receive my order?
Standard delivery takes approximately 5 days upon product availability. Express service is also available. Check our Shipping page for more details.

Can I return merchandise? Do I get a refund?
Yes, you may return UNOPENED merchandise within two weeks of purchase.  We will refund you for the returned merchandise after inspecting it provided that the product has not been tampered with and that it is suitable for resale.

In the strange event of getting defective merchandise, or if you think your lenses are defective in any way, we will replace your lenses right away. Please, do not dispose of the defective lenses. Send them back to us, so we can send them to the manufacturer for examination.
In all cases, the merchandise will need to be returned to:

Can I exchange merchandise?
Yes, you may exchange UNOPENED merchandise within two months of purchase in the event that your eye care professional makes changes to your contact lens needs. We will exchange merchandise after inspecting it provided that the product has not been tampered with and that it is suitable for resale.

I need to exchange / return my lenses. Do I need to pay for shipment again?
Yes, you will need to pay the postal fee that will incur for the shipment.